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Customer Support Satisfaction Survey

Overall, how satisfied were you with the support you received?
Scale: 1 = Very Dissatisfied, 10 = Very Satisfied

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Overall, how satisfied were you with the support you received? Scale: 1 = Very Dissatisfied, 10 = Very Satisfied

0

1

2

3

4

5

6

7

8

9

10

How would you rate the friendliness and helpfulness of the support agent?

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How would you rate the friendliness and helpfulness of the support agent?

1 stars

2 stars

3 stars

4 stars

5 stars

How quickly was your issue resolved?

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How quickly was your issue resolved?

A

Very quickly (under 5 minutes)

B

Quickly (5-30 minutes)

C

Moderately (30 min - 2 hours)

D

Slowly (over 2 hours)

E

Not resolved yet

What was your support case ID or ticket number?

Is there anything else you'd like to tell us about your experience?